Privacy Notice

The www.tina-frankie.com website is owned by My Paper Family, which is a data controller of your personal data. At My Paper Family, we are committed to protecting your privacy and the security of your personal data, taking care of your personal data and undertaking all reasonable means to guarantee its confidentiality and security.

This Privacy Notice outlines how we collect, use, and protect your personal data, in compliance with applicable data protection laws.

Personal information we collect

We collect the following information about Site Visitors, Potential Customers, Customers, Event Attendees and Suppliers:

• Title, name, and surname.

• Contact details, including telephone numbers and address details.

• Job titles, as well as information on role and responsibilities in an organisation.

• Information relating to their organisation and enquiry.

• Event/Meeting video and audio recordings where users have agreed to such recording taking place.

• Records of feedback you have provided.

• Comments on our blogs and social media pages.

• Your photo when you have agreed for us to use them on our site or marketing literature.

• Information about meetings held.

• Information about services provided.

• Payment details.
  

We do not process any special categories of data.

We source this data directly from you or your business.

Why we use personal data and the lawful basis for processing.

The table below includes a list of all the reasons that we use your personal data and the lawful basis for doing so:

Purpose for processing Lawful Basis for processing
To respond to your enquiry about Legitimate interests of managing our services. and developing our business operations.

To provide you our products and services Performance of a contract (for
and manage the business relationship. individuals named on the contract)
Legitimate interests of managing our business operations (when individuals are not named on the contract).

Business management, research, development, Legitimate interests of managing and
and analysis. developing our business operations.

Webinar and event management. Legitimate interests of managing events that individuals have voluntarily signed up for.

Marketing Legitimate interests of promoting our business

Managing supplier relationships Performance of a contract

Financial management including invoicing, Performance of a contract
payments, and debt recovery

Sharing of personal information

We will share personal information with data processors or service providers who supply services to help manage our business infrastructure, IT and Operations. We may also share your personal data if there is a legal requirement to do so.

Transfers of personal information abroad

We will aim to process and store all personal information in the EU and UK, because these countries have regulations which require organisations to manage your personal information carefully. In the event that we engage with a partner or supplier who needs to transfer the data to a country that does not offer the same level of protection as the UK and EU, we will ensure EU Standard Contractual Clauses and/or UK International Transfers Agreements are implemented as a safeguard, with supplementary measures where necessary.

Data retention

We will retain your data as follows:

• Site visitors/potential customers – 6 months after your last engagement with us.

• Customers – 6 years after the contract ends.

• Suppliers – 6 Years after the contract ends.

• Event attendees – 3 months after you attended an event.
  

Data Subject Rights

You have the following rights under data protection regulations:

• To access and obtain a copy of your personal information.

• To be informed about what data is being processed and why.

• To request that your data is deleted.

• To request that your data is rectified when out of date or incorrect.

• To restrict the processing which may take place.

• To object to processing.

• To object to marketing.

• To ask us to send you (or an organisation of your choice) a copy of your data in machine readable format.

• To complain to a data protection regulator if you aren’t happy with our use or management of your personal data.

• To challenge automated decision making and request human intervention.

*Note that we do not undertake automated decision making.

If you want to exercise one of these rights, please email tina@mypaperfamily.com. We will acknowledge your request within 5 working days and complete it within 30 days.

Please be aware that not all rights are absolute, there may be cases where we cannot allow you to exercise a right, in which case we will give you a thorough explanation.

Marketing

We will only market to you when you have approached us or there has been an interaction with our business. If you wish to opt-out of marketing, please email tina@mypaperfamily.com and we will immediately cease contact for marketing purposes.

Complaints

If you would like to make a complaint about how we have treated your personal information, please contact tina@mypaperfamily.com

If we do not resolve your complaint to your satisfaction, you have the right to complain to the data protection regulator, the Information Commissioner’s Office at www.ico.org.uk.

Contact information

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, email us at: tina@mypaperfamily.com.

Changes to this notice

We may update this Privacy Policy from time to time to reflect changes in our data protection practices. We will notify you of any material changes to this Privacy Notice by posting a notice on our website or by other means.

This Privacy Notice was updated on and valid from the 11th September 2023